Book by phone: +1 (888) 932-2582 

Monday – Friday: 9am – 9pm EST
Saturday – Sunday: 9:30am – 6pm EST​

Book Your Clients With Peace of Mind

Let’s Travel Again

Our Resorts are getting ready to welcome your Clients

We are happy to announce the upcoming reopening of the following resorts:

Incentive for Travel Advisors

  • Receive automatically an additional commission of 2%*, on top of the current rate and applicable conditions, for all bookings using a Future Travel Credit for departures before March 31, 2021.
  • Get a $300 VISA gift^* card for a group reservation of 20 adults or more, booked by November 3, 2020 for departures before December 31, 2022.



Your Clients can Travel & Book with Peace of Mind
Free Cancellation Enhanced Resort Hygiene Measures Emergency Assistance Program

Book a stay for your Clients by December 31, 2020 and, if their travel plans change you can cancel up to 15 days prior to departure and get a full refund for their air-inclusive package.

All Club Med Resorts will now feature reinforced health & hygiene measures, including temperature checks, increased sanitation of all spaces, and social distancing measures.

Our new Emergency Assistance Program provides all guests traveling by April 30, 2021 with coverage for emergency medical expenses during their stay, including those related to COVID-19.


Safe Together – Club Med’s Hygiene & Safety Measures

New Safety Measures

A Trained Team

Spacious Outdoor Areas

70 years of expertise



☀ Free Cancellations*’^

For new bookings made between May 18, 2020 and December 31, 2020 on any Club Med resort worldwide, you can modify or cancel for free and receive a full refund on your package (land and air portions) if your flights were booked with Air Canada, Air Transat or Westjet:

>Up to 15 days prior to departure for stays on and prior to July 2nd, 2021 (100% charge if 14 or less)

>Up to 61 days prior to departure for specific 2020 2021 Holiday weeks, including Christmas 2020, New Year’s 2020, Spring Break 2021, and stays starting July 3rd, 2021 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less).

>Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas 2021, New Year’s 2021 and other weeks)  (100% charge if 91 or less)

Refund excludes membership fees and optional insurance. All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel credit, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel credit. If your flights were not booked with Air Canada, Air Transat or Westjet, the air portion will follow the airlines’ policy in effect.


Emergency Assistance Program*^*

As an addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before April 30th, 2021 with coverage for emergency medical expenses during their stay, including those related to COVID-19.

What is covered?

  • In case of illness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 test, as well as transportation costs to testing facilities.
  • In case of hospitalization, coverage includes: housing cost for companion, accompaniment of children and medical evacuation if the situation requires it.
  • In case of quarantine: the assistance center will organize housing along with the Resort and medical personnel.
  • If you miss your intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.

Cost coverage in the event of Illness (including COVID disease) includes:

  • Medical expenses abroad until 75 000 € incl. tax / beneficiary,
  • Advance on hospitalization costs incurred abroad until €75,000 incl. tax per beneficiary,
  • The cost of an extended stay at the hotel: € 80 per night incl. tax and € 150 incl. tax for a family / 10 nights maximum,
  • Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,
  • Repatriation of the mortal remains in case of death.

What is not covered by the program?
Consequences of global COVID situations in the country where the resort is located, such as:
1. Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
2. Interruption of stay: following the declaration of State of Emergency
3. Quarantine: at the destination without being sick.

certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa.

This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons. Applicable only to Canadian members (G.Ms®) who are Canadian residents and have booked and paid for their trip in Canada. This coverage supercedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and also in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent for more details.


☆Best Rate Guarantee

If you find a lower price in the future for the same travel dates, for land portion only, your client will receive a Future Travel Credit for a value equal to the price difference applicable to their next booking.

Valid for new individual bookings and rebooking using a future travel credit, for land portion only, booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas,and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.
*2% extra commission, on top of the current rate and applicable conditions, applied on the amount of travel credit on the land portion only, for all bookings to any Club Med resort using a Future Travel Credit or all rebookings of a reservation impacted by an extended closure of a Club Med Resort for travel through March 31, 2021To be eligible, a Future Travel Credit must be used as the main form of payment and minimum of 3 nights stay is required.
^*300$ gift card applies to new group bookings of a minimum of 20 adults of 16 years old and older, booked between May 1, 2020 and November 3, 2020, for travel through December 31, 2022. The card is non-transferable to another person and is given to the organizer that has booked the stay.To be eligible, the organizer has to book a group stay with the Canadian department of Meetings & Events by Club Med. To be eligible, the stay has to have a minimum of 5 consecutive nights in a Club Med resort. The group has to have a minimum of 40 adults of 16 years old and older The prepaid credit card will be issued the day after the group comes back from the stay, respecting the minimum of participants to be eligible. Only one card per designated organizer will be given. The groups already contracted are not eligible.
General Conditions: Subject to capacity control. Blackout dates apply.Prices include the GST and PST. Club Med is not responsible for errors or omissions. Club Med Membership fees of $60 per adult and $30 per child are additional. Void where prohibited or restricted by law. For travel services booked with a Québec Travel Consultant, prices exclude the clients’ contribution to the Indemnity Fund, which amounts to $1 per $1,000 of travel services purchased. Québec permit.
**this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols