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Monday – Friday: 9am – 9pm EST
Saturday – Sunday: 9:30am – 6pm EST​

Latest Coronavirus Updates

– March 25, 2020

We are experiencing extremely high wait times at our Contact Center. The following plan has been activated to help address any questions or concerns you may have, as quickly as possible:

  • If your client will be heading to Club Med Punta Cana, Michès Playa Esmeralda, Sandpiper Bay, Cancún Yucatán, Ixtapa Pacific, Columbus, Turkoise, Caravelle, or Buccaneer’s Creek before May 1, the file will be automatically cancelled. Please see section below for more details.

  • If your client be heading to Europe, the Mediterranean, Asia, Africa or Brazil before May 1, the file will be automatically cancelled. Please see section below for more details.

  • If your  will be heading to any Club Med resort between May 2 and June 15, we want to offer the flexibility to revise or cancel your booking. Please see section below for more details.

For any other question on the topic, please review our Frequently Asked Questions

NOTE: If you didn’t book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

STAYS BEFORE MAY 1, 2020

Following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of coronavirus (COVID-19), Club Med has decided to temporarily suspend its operations for all resorts worldwide until May 1, 2020.

If you have an existing reservation in any resort that is temporarily closed through May 1, 2020, your reservation has been automatically cancelled and you will receive:

  • A Future Travel Credit* for 100% of the paid land costs, valid for travel through April 30, 2022 (last date for check-out) to any resort worldwide of your choice.
  • Once you rebook a future stay, if the Future Travel Credit value is higher than the cost of their new booking, we will issue an additional Future Travel Credit* for the remaining balance, to be used for travel through April 30, 2022.
  • If you booked an air-inclusive package with us, you will receive a credit with the airline based on the carrier’s specific policies. Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

STAYS BETWEEN MAY 2 AND JUNE 15, 2020

If you’re concerned about traveling through June 15, 2020, we would like to extend special revision policy terms for your peace of mind.

If you have an existing reservation in any resort worldwide for travel through June 15, 2020, we want to offer you the flexibility to revise your booking for another travel date. Please call our contact center at 1-855-237-4526 to rebook, or contact your travel advisor.

If you are not ready to make a change to your reservation, but wish to not travel and receive a Future Travel Credit, please complete our Future Travel Credit Request Form. If you elect this option, you will benefit from:

  • A Future Travel Credit* for 100% of the paid land costs, valid for 2 years from the original date of travel to any resort worldwide of your choice.
  • If you booked an air-inclusive package with us, you will receive a credit with the airline based on the carrier’s specific policies. Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

STAYS ON OR AFTER JUNE 16, 2020

With Club Med your clients always have the option to cancel their vacation 61 days or more prior to travel and receive 100% refund of the land cost.

For certain holiday periods such as Christmas, New Year’s, Thanksgiving, Easter or Passover, your client may cancel 91 days or more prior to travel and receive 100% refund of your land cost.

We have also expanded our cancellation & revision policy*:

With Club Med’s rate your client always has the option to cancel or revise a booking. The following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets, will be assessed for all travel.

  • 61 or more days of more before travel: No cancellation charge
  • 60 to 31 days of more before travel: 25% cancellation charge
  • 30 to 15 days of more before travel: 50% cancellation charge
  • 14 or less days of more before travel: 100% cancellation charge

This above policy is not applicable when booking any non-refundable rate travel.

For Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks) as well as for other designated peak times and special promotions are as follows:

  • 91 or more days of more before travel: No cancellation charge
  • 90 less days of more before travel: 100% cancellation charge

CANCELLATION & REVISION POLICY

Click here to  view our Coronavirus Q&A>

Click here to view our usual Terms & Conditions

*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 2 years from the original date of travel (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.