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Weather Alert

Hurricane Maria – Update #10 – September 23, 2017, 12:30 pm ET

Dear Travel Partners,

Hurricane Maria passed Club Med Turkoise (Turks & Caicos Islands) on September 22, 2017 as a category 3 hurricane. The resort was temporarily closed at the time following damage from Hurricane Irma which passed the island as a category 5 hurricane on September 7, 2017. No injuries have been reported from our onsite staff, we are continuing to check on our local staff and their families.

As a result of these two unprecedented storms passing in such close proximity we will be flying in teams to do a full assessment of not only our resort but to work with local officials to determine the status of the island’s infrastructure and available materials. We expect to have full reports available within two weeks in order to ensure the resort is secure and the island and teams are ready to reopen as scheduled on November 26th.
We have already reached out to guests impacted by this temporary closure. Our goal is to get the resort reopened as quickly as possible so that everyone can enjoy the beautiful village of Club Med Turkoise (Turks & Caicos Islands). We already have very high number of bookings during the winter months and therefore we are not accepting new bookings for stays during the period of November 26, 2017 through February 3, 2018. This will allow us to reopen as quickly as possible even if it is with reduced capacity.

Club Med Columbus Isle (Bahamas) is under its annual seasonal closure. The resort was not impacted by Hurricane Maria and will reopen as scheduled on October 19, 2017.

Our resort of Club Med Punta Cana (Dominican Republic) reported no injuries to our onsite guests or staff and no structural damage. Our children’s clubs, restaurants and bars are fully open and operational, sports activities are resuming as the weather conditions continue to improve. In an effort to assist those whose travel plans in the Dominican Republic have been impacted, we have made available one and two night stays at our preferential rate which normally requires a five night minimum, this will be applicable for stays through September 30, 2017, please call 1 800 CLUB MED (258 2633) or your preferred travel agent, should you wish to make a reservation. We are pleased to report that our waterfront restaurant, Indigo, which was damaged in Hurricane Irma will reopen on September 30, 2017.

The storm has passed our resorts in the French West Indies without any reported injuries or damage to our resorts. Club Med La Caravelle (Guadeloupe, French West Indies) currently in its annual closure period will reopen as scheduled on October 21, 2017. Club Med Buccaneer’s Creek (Martinique, French West Indies) is fully open and operating with all activities available.

Club Med’s highest priority is the safety, security and well-being of all guests and employees in every situation. Our resorts have been built to withstand hurricane force winds and all resorts are equipped with generators, fuel supplies, and sufficient food and water reserves. We are pleased with the actions of our staff and their ability to ensure the safety of our guests and themselves during these past two weeks during the passage of Hurricane Irma and Maria. We send our best wishes to all the communities throughout the Caribbean as they recover.

Carolyne Doyon, Senior. VP Canada & Mexico